Terms and Conditions

Vahan Pro ("we", "us" or "our") manages and operates a Platform i.e. https://vahan.pro including its mobile applications (the "Platform") that allows users access to vehicle related information. These terms and conditions ("Terms") shall govern the use or access to the Platform and Services (as defined below).

These Terms constitute a binding and enforceable legal contract between us and the user of the Platform ("you, your or user").

Capitalised terms, unless defined herein, shall have the meaning ascribed to them under the Privacy Policy.

No information provided on the Platform shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record for the purpose of the Information Technology Act, 2000 ("IT Act") and the rules made thereunder. These Terms do not require any digital or electronic signature. You must not modify the paper or digital copies of any materials you have printed, or downloaded from, our Platforms in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms. If you represent an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms.

By using our Platform, you confirm that you have read, understood and are bound by these Terms and that you agree to comply with them. If you do not agree to the Terms, you must not access this Platform.

1. Eligibility

You must be at least 18 years old and a legal resident of India to use our Services. By accessing and using our Website, you confirm that you meet this eligibility requirement. If you do not meet this requirement, you must not use our Services.

2. Services

We currently offer a range of digital services related to motor vehicles through our Platform, including access to essential vehicle-related information, content, and tools as stated hereunder (the "Services"):

• Vehicle Information Lookup: Users can search and retrieve publicly accessible information related to their motor vehicles, including but not limited to:
  • Registration Certificate (RC) details
  • Pollution Under Control Certificate (PUCC) status
  • Insurance status and policy details
• Vehicle Challan Search: Users may look up traffic challans issued against a vehicle by entering the relevant vehicle registration details.
• Service History Reports: Users can access comprehensive service history reports for vehicles.
• Automotive Blogs and Informational Content: Our platform features curated articles, guides, and blogs focused on the motor industry, traffic rules, insurance advice, and other vehicle-related topics. This content is intended for informational purposes only and does not constitute legal or professional advice.
• Challan Payment Facility: Payment of pending traffic challans directly through our Platform.
• Document Storage Service: Users will be able to securely upload and store vehicle-related documents (e.g., RC, insurance, PUCC) in an encrypted cloud-based repository.

We do not guarantee the availability of these Services at any specific time and reserve the right to modify, delay, or cancel these Services at our discretion.

3. Profile Creation

• To avail the Services, you would be required to create a profile on the Platform ("Profile"). In addition to setting up a username and password to create the Profile, you will be required to furnish certain details, including but not limited to phone number, name, email and other relevant information. You warrant that all information furnished in connection with your Profile is and shall remain accurate and true in all respect and agree that you shall promptly update your details on the Platform in the event of any change or modification.
• You are solely responsible for maintaining the security and confidentiality of your username and password and agree to immediately notify us of any disclosure or unauthorised use of your Profile or any other breach of security with respect to your Profile.
• You expressly agree to be liable and accountable for all activities that take place through your Profile. We shall in no manner be held liable for any unauthorised access to your Profile.
• You agree to receive communications from us regarding: (i) information relating to transactions recorded on the Platform; (ii) requests for payment (wherever applicable); (iii) information about us and our Services; (iv) promotional offers and services from us and our third party partners, and (v) any other matter in relation to the Services.

4. Prohibited Uses

You agree that you will not access our Platform or Services through automated means (such as bots, scrapers, or scripts) without our prior written permission. You also agree not to use our Platform or Services for any unlawful, fraudulent, or abusive purposes in violation of Indian laws.

5. Third Party Services

• The Services may include services, content, documents, and information owned by, licensed to, or otherwise made available by a third party ("Third Party Services") or contain links to Third Party Services. You understand that Third Party Services are the responsibility of the third party that created or provided it and acknowledge that use of such Third Party Services is solely at your own risk.
• We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

6. Your Responsibilities

• You represent and warrant that all information that is provided through or in relation to the Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data provided to avail the Services is incorrect, incomplete, inaccurate, or misleading, or if you fail to disclose any material fact.
• You shall be solely responsible for ensuring compliance with applicable laws and shall be solely liable for any liability that may arise due to a breach of your obligations in this regard.
• You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
• You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:
  • Use the Services to transmit any data or send or upload any material that contains viruses, trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware
  • Use any robot, spider, other automated device, or manual process to monitor or copy the Platform or any portion thereof
  • Engage in the systematic retrieval of content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory
  • Use the Services in any unlawful manner, for fraudulent or malicious activities, or in any manner inconsistent with these Terms
  • Violate applicable laws in any manner
• While we use commercially reasonable efforts to provide you with a daily backup of your data, you should regularly and independently save, backup, and archive such data or information that you have shared with us.
• You warrant that you shall not engage in any activity that interferes with or disrupts access to the Platform.
• You shall not attempt to gain unauthorised access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any of our servers, or through the Platform, by hacking, password mining, or any other illegitimate means.

7. Intellectual Property

• All rights, title, and interest in and to the Platform and Services, including all intellectual property rights arising out of the Platform and Services, are owned by, or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, royalty free, revocable, and limited licence to use the Platform and Services in accordance with these Terms and its written instructions issued from time to time.
• We may request you to submit suggestions and other feedback, including bug reports, relating to the Platform or Services from time to time ("Feedback"). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
• Except as stated in these Terms, nothing in these Terms should be construed as conferring any right in or licence to our or any third party's intellectual property rights.

8. Term and Termination

• These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
• We may terminate your access to or use of the Services, or any portion thereof, immediately and at any point, at our sole discretion if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, or when you cease to become a user of our Services.
• Upon termination of these Terms:
  • The Profile will expire
  • The Services will "time-out"
  • These Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry

9. Disclaimers and Warranties

Challan Related Disclaimer

The User expressly acknowledges and accepts that Vahan Pro acts as an "Intermediary" as defined under Section 2(w) of the Information Technology Act, 2000 and is solely a technology facilitator to provide Users with access to challan data and payment options and shall not be construed as, a government entity, government agency, statutory authority, or instrumentality of the State, nor is it affiliated with, endorsed by, sponsored by, or acting on behalf of any central, state, or local government authority.

Vahan Pro does not issue challans, determine violations, levy fines, adjudicate disputes, or exercise any statutory or enforcement powers. All challan details, amounts, and status are determined exclusively by the concerned government authorities and Vahan Pro does not control, modify, or validate such determinations nor is it responsible for the accuracy, or completeness of the data provided through government databases or the timelines followed by such authorities in processing challans.

By using this platform, Users acknowledge and agree that Vahan Pro acts only as an intermediary and the final disposal or processing of challans shall be solely subject to the rules, policies and discretion of the concerned government authorities.

General Disclaimers

• The use of the Services is at your sole risk.
• You acknowledge and agree that we are not engaged in the provision, grant, or disbursement of any financial product. We will not be responsible for any claim or for any damages suffered that are related, directly or indirectly, to or arise out of the use of the Services.
• To the extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not warrant that operation of the Services will be uninterrupted or error free or that the functions contained in the Services will meet your requirements.
• The reports and information made available via the Platform is provided on an "as is" and "as available" basis. We make no representation or warranty about the validity, accuracy, correctness, reliability of any information provided on or through the Platform. We hereby disclaim all implied representations, warranties, or guarantees as to the accuracy, validity, reliability or completeness of any such information and material on the Platform.
• To the fullest extent permissible under applicable law, we expressly disclaim all warranties of any kind, express or implied, arising out of the Services, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage of trade.
• No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.
• You hereby accept full responsibility for any consequences that may arise from your use of the Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.

10. Indemnity

You shall indemnify, defend at our option, and hold us, our parent company, subsidiaries, affiliates, and their officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, all damages, liabilities, settlements, and attorneys' fees) due to or arising out of your access to the Services, use of the Services, violation of these Terms or any infringement of these Terms by any third party who may use your Profile to access the Services.

11. Limitation on Liability

We do not hold any liability for any occurrence of any mishap arising from your usage of our Services resulting in any financial, material or human damage. You understand and agree that we shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses (even if we had been advised of the possibility of such damages), resulting from or relating to the Websites or Mobile application, whether based on warranty, contract, tort, or any other legal theory.

Notwithstanding anything to the contrary contained herein or elsewhere, Vahan Pro's total liability for any user's claim which may arise out of availing our services through browsing websites/mobile app or elsewhere shall be limited up to the fees paid by such user at the time of availing the Services giving rise to such claim.

All claims/complaints arising from and in connection with the use of our Services shall be promptly submitted or reported to the Company within thirty (30) days of the consumption of such Services. Any claim or complaint that is submitted/reported after the expiry of such 30 days may be rejected, and the claimant will forfeit the right to claim any damage, cost or compensation.

12. Fees/Charges

We reserve the right to charge convenience fee for the Services and non-payment may result in denial of Services and/or action under applicable law.

13. Modification

We reserve the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

14. Jurisdiction, Governing Laws, and Dispute Resolution

• These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this Clause 14, courts in India shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
• Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed by us. The language of the arbitration shall be English.
• The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties hereto.
• Each party to the arbitration shall bear its own costs with respect to any dispute.

15. Consent to Use Data

• You agree that we may in accordance with our Privacy Policy collect and use your information and technical data and related information.
• You authorise us to collect vehicle registration certificate reports and other information from the government portals or app on your behalf.
• We may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform.
• Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose your data in connection with criminal proceedings. You understand and agree that in such instances, we shall have the right to share such data with relevant agencies or bodies.

16. Miscellaneous Provisions

• Modification: We reserve the right at any time to modify these Terms and to add new or additional terms or conditions on use of the Services. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which these Terms shall terminate), will be effective immediately and will be incorporated into these Terms. In the event you refuse to accept such changes, these Terms will terminate.
• Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
• Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion and subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, or to any successor in interest of any business associated with the Services without any prior notice to you.
• Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to support@vahan.pro
• Third Party Rights: No third party shall have any rights to enforce any terms contained herein.
• Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations or from carrying on our business by acts, events, omissions, or accidents beyond our reasonable control, including, without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation, or direction.
• Translations: We may provide you with translated versions of these Terms solely to assist you with understanding these Terms in greater detail. The English version of these Terms shall be controlling in all respects. In the event of any inconsistency between the English version of these Terms and any translated version, the terms of the English version shall prevail.

Contact Us

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